There may be cases when your client can't see their booked appointment in their Minup Guest account. This can happen for several reasons – below we’ve listed the most common ones:
Option I: The client booked the appointment without logging in
If the client was not logged into their Guest account during the booking process, the appointment will not automatically appear in their account. While the appointment is still booked, it won’t be linked to their Guest account. To avoid this, the client should click the "Log into my guest account" button during the booking process before confirming the appointment.
Option II: The client uses multiple email addresses for booking
It is quite common for clients to use different email addresses for different bookings. In this case, separate Guest accounts may be created for each email address. You may want to check which email address was used for the specific booking, and the client should also check which inbox received the confirmation email from Minup.
Option III: The client booked the appointment before registering
If the client didn't create a Guest account at the time of booking, they have the option to register during the booking process. However, if they skip registration, the appointment won’t be linked to the Guest account they might create later.
Click here to learn more about client registration.
Option IV: The appointment booking was unsuccessful
It’s also possible that the booking did not go through successfully due to technical or other reasons. The easiest way for the client to check this is by looking for the confirmation email from Minup. You can also verify whether the appointment appears in your own Minup calendar.